AI-Driven Support Automations & Ticket Routing
Zenith Agency eliminated 15+ weekly hours of manual triage and reduced critical issue response times to under 30 minutes.
Client Challenge
Zenith Agency was wasting over 15 hours weekly manually sorting client support inquiries and incoming leads arriving across disparate channels. Critical requests experienced bottlenecks of up to 24 hours.
Architectural Approach
We engineered custom webhook pipelines ingesting inbound inquiries directly into lightweight semantic LLM categorization engines. Requests are validated, tagged by urgency, and synced directly to PostgreSQL databases and account executive Slack channels in under 15 seconds.
Measurable Impact
98.4% of client requests are now routed accurately without human triage, cutting operational overhead by 40% in just two weeks.
“Amppire helped us centralize our leads workflow and cut our support overhead by 40% in two weeks. Outstanding engineering.”
Technologies Deployed
Services Delivered
- API Webhook Engineering
- LLM Classification
- CRM Synchronization
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